Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal and health information.
Last updated: December 2024
Encrypted Data
All your health data is encrypted end-to-end and stored securely using industry-standard protocols.
No Data Selling
We never sell your personal or health information to third parties. Your data belongs to you.
HIPAA Compliant
Fully compliant with healthcare privacy regulations and standards including HIPAA requirements.
Important Privacy Notice
This Privacy Policy explains how Ramnca Health collects, uses, and protects your information when you use our healthcare platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, book appointments, or contact us for support. This includes:
- Name, email address, and phone number
- Date of birth and gender
- Insurance information and payment details
- Emergency contact details
- Profile preferences and settings
Health Information
We collect health-related information necessary to provide our healthcare services:
- Medical history and current health conditions
- Medications, allergies, and treatment preferences
- Appointment notes and consultation records
- Test results and medical documents
- Health monitoring data and vital signs
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our healthcare services
- Process appointments and facilitate consultations with healthcare providers
- Send you important updates about your appointments and health
- Provide customer support and respond to your inquiries
- Ensure the security and integrity of our platform
- Comply with legal obligations and healthcare regulations
- Conduct research to improve healthcare outcomes (with your consent)
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With healthcare providers directly involved in your care
- With your explicit written consent
- To comply with legal requirements, court orders, or regulatory requests
- To protect the rights, property, or safety of our users and the public
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
- In case of business transfers (mergers, acquisitions) with continued privacy protection
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for all data transmission and storage
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Limited access to personal data on a strict need-to-know basis
- Secure data centers with 24/7 monitoring
- Regular staff training on privacy and security protocols
Your Rights
You have the following rights regarding your personal information:
- Access and review all your personal and health information
- Request corrections to inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt-out of non-essential communications and marketing
- Request a copy of your data in a portable format
- Restrict processing of your information in certain circumstances
- File complaints with relevant privacy authorities
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@ramncahealth.com
- Phone: +255-774-454-285
- Address:Chukwani Zanzibar
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.