Privacy Policy

1. Introduction

Ramnca Health ("we", "us", "our", or "Company") operates the Ramnca Health mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. All authentication and data storage is managed by Supabase, a trusted third-party service provider.

Types of Data Collected:

• Personal Data: Name, email address, phone number, date of birth, gender, address
• Usage Data: Information about how you access and use the Service
• Device Information: Device type, operating system, unique device identifiers
• Health Information: Medical history, appointment records, health preferences (only with your consent)

Important: We do not store passwords. All authentication is handled securely by Supabase. We do not sell your data to any third parties.

3. Use of Data

Ramnca Health uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues

4. Security of Data

The security of your data is important to us. All user authentication and data storage is managed by Supabase, a secure and reliable third-party service provider. We do not store passwords on our servers - all authentication is handled by Supabase's secure infrastructure.

We do not sell, rent, or trade your personal or health information to third parties. Your data is used solely to provide you with healthcare services through our platform.

5. Health Information Protection

Any health information you provide is treated with the highest level of confidentiality and is protected under applicable healthcare privacy laws. We do not share your health information with third parties without your explicit consent, except as required by law.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@ramncahealth.com
• Address: Ramnca Health Support
• Phone: +255-774-454-285

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@ramnca-health.com

9. Data Retention

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations.

10. Third-Party Services

Our Service may contain links to other sites that are not operated by us. This Privacy Policy does not apply to third-party websites and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site before providing your information.

11. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information and terminate the child's account.

12. Compliance with Laws

We comply with all applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and other regional privacy laws. We are committed to protecting your privacy in accordance with these regulations.