Terms of Service

Please read these terms carefully before using Ramnca Health. By using our service, you agree to these terms and conditions.

Last updated: December 2024

What You Can Do

Use our platform to book appointments, consult with doctors, manage your health records, and access healthcare services.

What You Cannot Do

Misuse the platform, share false information, violate healthcare regulations, or use the service for illegal activities.

Important Notes

This platform is not for medical emergencies. Always call 911 for urgent medical situations requiring immediate attention.

Important Medical Notice

Ramnca Health is not intended for emergency medical situations. In case of a medical emergency, immediately call 911 or go to the nearest emergency room. Do not use this platform for urgent medical needs.

Acceptance of Terms

By accessing and using Ramnca Health ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Description of Service

Ramnca Health is a healthcare technology platform that connects patients with healthcare providers. Our comprehensive services include:

  • Appointment booking and scheduling with healthcare providers
  • Secure telemedicine consultations via video and messaging
  • Electronic health record management and storage
  • Doctor discovery and selection based on preferences
  • Youth-friendly healthcare services and specialized care
  • Prescription management and medication tracking
  • Health monitoring and wellness tracking tools

User Responsibilities

As a user of Ramnca Health, you agree to:

  • Provide accurate, current, and truthful information about yourself
  • Keep your account credentials secure and confidential
  • Use the service only for lawful purposes and in accordance with these Terms
  • Respect the privacy and rights of other users and healthcare providers
  • Follow all applicable healthcare regulations and professional standards
  • Not share your account with others or allow unauthorized access
  • Report any security breaches or unauthorized use immediately
  • Maintain the confidentiality of your health information

Medical Disclaimer

The information and services provided through Ramnca Health are for informational and healthcare facilitation purposes and should not replace professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions about your medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or accessed through our platform.

Ramnca Health does not provide medical advice, diagnosis, or treatment. We are a technology platform that facilitates connections between patients and licensed healthcare providers. All medical decisions should be made in consultation with qualified healthcare professionals.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our service, you consent to the collection and use of your information as outlined in our Privacy Policy. We are committed to protecting your health information in accordance with HIPAA and other applicable privacy laws.

Prohibited Uses

You may not use Ramnca Health for any of the following:

  • Illegal activities or violation of any local, state, national, or international laws
  • Harassment, abuse, or harm to others including healthcare providers
  • Impersonation of others or false representation of your identity
  • Sharing of false, misleading, or inaccurate health information
  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Distribution of malware, viruses, or other harmful code
  • Spamming, soliciting, or commercial activities not related to healthcare
  • Violating the privacy or rights of other users or healthcare providers

Limitation of Liability

Ramnca Health and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid to us in the twelve (12) months preceding the claim.

Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service. Upon termination, your right to use the service will cease immediately.

You may also terminate your account at any time by contacting us. Upon termination, we will securely delete your personal information in accordance with our data retention policies and applicable laws.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: info@ramncahealth.com
  • Phone: +255-774-454-285
  • Address: Chukwani Zanzibar

These Terms of Service constitute the entire agreement between you and Ramnca Health regarding the use of the service, superseding any prior agreements between you and Ramnca Health relating to your use of the service. The failure of Ramnca Health to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.